Frequently Asked Questions

General Questions

1. Are the software licenses genuine?

Yes, all the software licenses we sell are 100% genuine and legally obtained from authorized distributors. We take pride in offering authentic products to our customers.

2. How does the license delivery work?

Once you complete your purchase, your license key will be delivered instantly to your email. In rare cases, it may take a few minutes. If you don’t see it, please check your spam or junk folder.

3. What types of software do you sell?

We sell a wide range of software, including:

  • Operating systems (e.g., Windows 10, Windows 11)
  • Productivity tools (e.g., Microsoft Office)
  • Creative software (e.g., Adobe Photoshop)
  • Engineering tools (e.g., AutoCAD)
  • And more!

You can browse our full collection on the Shop Software page

Purchasing & Payment

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • PayPal
  • Cryptocurrency (e.g., Bitcoin, Ethereum)

All transactions are secure and encrypted.

5. Can I purchase software for someone else?

Yes, you can! During checkout, simply provide the recipient’s email address, and the license key will be sent directly to them.

6. Do you offer bulk discounts?

Yes, we offer discounts for bulk purchases. If you’re buying for a business or organization, please contact us at support@traihisoftware.com for a custom quote.

Delivery & Activation

7. How long does it take to receive my license key?

License keys are delivered instantly via email after your payment is confirmed. If you don’t receive it within 10 minutes, please check your spam folder or contact our support team.

8. How do I activate my software?

We provide detailed activation instructions with every purchase. You’ll receive these instructions in your confirmation email. If you encounter any issues, feel free to reach out to us for assistance.

9. What if my license key doesn’t work?

If your license key doesn’t work, please contact us immediately at support@traihisoftware.com. We’ll either replace the key or issue a refund, depending on the situation.

Refunds & Returns

10. What is your refund policy?

We offer refunds under the following conditions:

  • The license key hasn’t been used or activated.
  • The license key is invalid or doesn’t work, and we’re unable to provide a replacement.

For more details, please review our Refund Policy.

11. How do I request a refund?

To request a refund, email us at support@traihisoftware.com with your order details and the reason for the refund. Our team will review your request and respond within 1-2 business days.

Account & Support

12. Do I need an account to purchase software?

No, you don’t need an account to make a purchase. However, creating an account allows you to track your orders and access your purchase history.

13. How can I contact customer support?

You can reach our support team via:

Email: support@traihisoftware.com

Live Chat: Available on our website during business hours.

We’re here to help with any questions or issues you may have.

14. What are your support hours?

Our support team is available:

Monday to Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 4:00 PM (GMT)
We aim to respond to all inquiries within 24 hours.

Technical Questions

15. Can I transfer my license to another device?

This depends on the software. Some licenses (e.g., Microsoft Office) allow transfers, while others (e.g., OEM Windows licenses) are tied to a specific device. Check the product details or contact us for clarification.

16. Do you provide technical support for the software?

We provide support for license activation and installation issues. For advanced technical support, we recommend contacting the software manufacturer directly.

17. Are your licenses lifetime or subscription-based?

Most of our licenses are lifetime, meaning you pay once and use the software indefinitely. However, some products (e.g., Adobe Creative Cloud) may require a subscription. Check the product details for specifics.

Still Have Questions?

If your question isn’t listed here, feel free to reach out to us at support@traihisoftware.com. We’re happy to help!